5mwb Casino Privacy Policy — How We Handle Your Data

1. Scope and Data Controller

This Privacy Policy applies to all personal information processed by 5mwb Casino ("5mwb," "we," "us") in connection with the operation of the online gaming platform accessible at 5mwb.club, including all games, account management functions, payment processing, customer support interactions, and marketing communications.

5mwb Casino is the Personal Information Controller as defined under Republic Act 10173, the Philippine Data Privacy Act of 2012 (the "DPA"), and its Implementing Rules and Regulations. We are registered with the National Privacy Commission (NPC) as required by applicable regulations.

2. Personal Information We Collect

2.1 Account Registration Data

When you create a 5mwb account, we collect: full legal name, date of birth, Philippine mobile number, email address, and account credentials (username and hashed password). This data is required to establish and maintain your account in compliance with PAGCOR registration requirements.

2.2 Identity Verification (KYC) Data

To comply with PAGCOR Know-Your-Customer (KYC) and Anti-Money Laundering (AML) obligations, we may collect and process: copies of government-issued Philippine identification documents (UMID, PhilSys National ID, passport, or driver's license); proof of residential address; and, where required by transaction thresholds, source-of-funds documentation. KYC documents are processed by 5mwb compliance personnel and authorized third-party identity verification providers operating under data processing agreements.

2.3 Financial Transaction Data

We collect records of all deposits and withdrawals made through your 5mwb account, including transaction amounts, timestamps, payment channel identifiers (GCash reference numbers, bank transfer references, Maya transaction IDs), and wallet balance history. This data is retained as required by PAGCOR financial records obligations.

2.4 Gaming Activity Data

We collect records of all gaming sessions conducted through your 5mwb account, including game titles played, bet amounts, outcomes, session durations, and bonus fund utilization. This data is used for regulatory reporting, responsible gaming monitoring, and service improvement purposes.

2.5 Technical and Device Data

When you access the 5mwb Platform, our systems automatically collect: IP address, device type and operating system, browser type and version, session timestamps, and page navigation data. This data is used for security monitoring, fraud detection, and platform performance optimization.

2.6 Communications Data

When you contact 5mwb support — via live chat, email to [email protected], or any other channel — we retain records of those communications for quality assurance, training, dispute resolution, and regulatory compliance purposes.

3. How 5mwb Uses Your Personal Information

5mwb processes your personal information for the following purposes:

• Account management: Creating, maintaining, and operating your 5mwb account, including processing deposits, withdrawals, and game transactions;
• Regulatory compliance: Fulfilling PAGCOR KYC, AML, and responsible gaming reporting obligations, including age verification and source-of-funds checks;
• Security and fraud prevention: Detecting and preventing unauthorized account access, fraudulent transactions, bonus abuse, and collusive play;
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling indicators and administering player protection tools such as deposit limits and self-exclusion;
• Customer support: Responding to your queries, resolving disputes, and providing technical assistance;
• Service improvement: Analyzing platform usage patterns to improve game selection, payment performance, and user interface design;
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates — subject to your communication preferences and applicable opt-out rights.

4. Legal Bases for Processing

Under the Philippine Data Privacy Act, 5mwb processes your personal information on the following legal bases:

• Contractual necessity: Processing required to fulfill the Terms and Conditions governing your 5mwb account — including identity verification, payment processing, and game operation;
• Legal obligation: Processing required to comply with PAGCOR licensing obligations, AML regulations, tax reporting requirements, and other applicable Philippine laws;
• Legitimate interests: Processing for fraud detection, security monitoring, and service improvement where these interests are balanced against your privacy rights;
• Consent: Processing for marketing communications, where you have provided explicit, informed, and freely given consent. You may withdraw consent for marketing at any time by contacting [email protected].

5. Cookies and Tracking Technologies

The 5mwb Platform uses the following categories of cookies and similar tracking technologies:

• Essential cookies: Required for the Platform to function — including session management, login state, and security tokens. These cannot be disabled without rendering the Platform unusable;
• Functional cookies: Store your preferences such as language settings, remembered device status, and session display preferences;
• Analytics cookies: Collect anonymized or pseudonymized data about how users navigate the Platform, used to identify performance issues and improve the user experience;
• Security cookies: Used to detect and mitigate fraudulent login attempts and bot activity.

You may manage non-essential cookies through your browser settings. Disabling essential cookies will impair your ability to use the 5mwb Platform. 5mwb does not use third-party advertising or retargeting cookies.

6. Disclosure and Data Sharing

6.1 Service Providers

5mwb engages third-party service providers who process personal data on our behalf under written data processing agreements that impose data protection obligations equivalent to those in this Policy. These include: identity verification and KYC providers, payment processors (GCash, Maya, BPI, BDO, InstaPay operators), cloud infrastructure providers, game content providers (JILI, Pragmatic Play, PG Soft, Evolution Gaming), and customer support platform providers.

6.2 Regulatory Authorities

5mwb is required to disclose certain player data to PAGCOR as a condition of our operating license, including reports on gaming activity, financial transactions, and responsible gaming compliance. We may also be required to disclose data to the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), or law enforcement authorities pursuant to a valid legal order.

6.3 No Commercial Data Sales

5mwb does not sell, rent, or commercially share your personal data with any third party for their independent marketing or commercial purposes. Any sharing of data occurs solely as described in this Policy and is subject to appropriate safeguards.

7. International Data Transfers

Some of 5mwb's service providers — including game content providers and cloud infrastructure operators — may process data outside the Philippines. Where such transfers occur, 5mwb ensures that appropriate safeguards are in place as required under the Philippine Data Privacy Act, including contractual data protection obligations and, where available, adequacy determinations. Players may request information about the safeguards applicable to specific international transfers by contacting our Data Protection Officer.

8. Data Retention

5mwb retains personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal obligations. The following retention periods apply:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, as required by PAGCOR AML regulations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with PAGCOR financial records requirements and the AMLA;
• Gaming activity records: Retained for a minimum of two (2) years from the date of each gaming session;
• Customer support communications: Retained for two (2) years from the date of each interaction;
• Technical and device data: Retained for ninety (90) days unless required for longer retention due to an active security investigation.

Following the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be associated with an individual.

9. Your Data Subject Rights

Under Republic Act 10173 and its Implementing Rules and Regulations, you have the following rights with respect to your personal information held by 5mwb:

To exercise any of the above rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond within fifteen (15) business days. We may need to verify your identity before processing your request.

If you are dissatisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

10. Children's Privacy and Age Restriction

The 5mwb Platform is strictly for persons aged twenty-one (21) years and above, in accordance with PAGCOR age eligibility requirements for online gaming in the Philippines. 5mwb does not knowingly collect or process personal information from persons under 21 years of age.

If 5mwb becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, forfeit any balance in accordance with our Terms and Conditions, and delete the personal data collected. If you believe a person under 21 has registered a 5mwb account, please notify us immediately at [email protected].

11. Security Measures

5mwb implements the following technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, or alteration:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 5mwb servers;
• AES-256 encryption for personal data stored at rest on 5mwb infrastructure;
• OTP (one-time password) verification for account logins from new or unrecognized devices;
• Failed login attempt lockout after five consecutive failures to prevent brute-force attacks;
• Role-based access controls ensuring that personal data is accessible only to authorized 5mwb personnel with a verified operational need;
• Regular security audits, penetration testing, and vulnerability assessments of the 5mwb Platform infrastructure;
• Mandatory data protection and privacy training for all 5mwb personnel who handle personal information.

While 5mwb implements industry-standard security measures, no data transmission or storage system can be guaranteed to be 100% secure. If you discover a potential security vulnerability affecting the 5mwb Platform, please report it immediately to [email protected].

12. Data Breach Response

In the event of a personal data breach that poses a real risk of serious harm to affected individuals, 5mwb will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, as required under the Philippine Data Privacy Act. Affected players will be notified within a reasonable period when the breach is likely to result in a high risk to their rights and interests.

Breach notifications to affected players will describe the nature of the breach, the categories and approximate number of individuals affected, the likely consequences, and the measures 5mwb has taken or is taking to address the breach.

13. Amendments to This Policy

5mwb reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via the mobile number or email address on file at least seven (7) calendar days before taking effect. Non-material clarifications may be updated without prior notice. The "Last updated" date at the top of this Policy reflects the most recent revision. Continued use of the 5mwb Platform after the effective date of any revision constitutes acceptance of the updated Policy.

14. Contact and Data Protection Officer

For all privacy-related inquiries, data subject rights requests, or concerns about 5mwb's data practices, please contact our Data Protection Officer:

You may also file a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.